Return and Refund Policy
Return and Refund Policy
Our promise
We want you to be happy with your purchase. If something is not right, tell us and we will fix it.
Return window
You can request a return within 7 days of delivery.
What can be returned
- Items that arrived damaged or defective
- Items that are not what you ordered (wrong product, size or colour)
- Items that are unused, in original condition and in original packaging
What cannot be returned
- Opened or used health and personal care products, such as massage gel and sweetener drops, for hygiene and safety reasons. If these arrive damaged, defective or incorrect, we will replace or refund them.
- Items damaged by misuse or normal wear
- Items returned after the return window
How to request a return
- Email singhsarabjeet2005@gmail.com within the return window.
- Include your order number, the reason for the return and clear photos of the item and packaging if it is damaged or incorrect.
- We will reply within 2 business days to confirm whether the return is approved and share the return instructions.
- Please do not send anything back before we approve your request.
Return shipping
If the return is because of our mistake (damaged, defective or wrong item), we will cover the return shipping. For other approved returns, the customer pays return shipping.
Refunds
Once we receive and check your return, we will email you the result. Approved refunds are sent to your original payment method within 5–7 business days. Your bank may take a few extra days to show the amount.
Replacements
If you would rather have a replacement than a refund, tell us in your email. Replacements depend on stock.
Cancellations
You can cancel an order before it ships by emailing us with your order number. Once an order has shipped, it cannot be cancelled, but you can return it under this policy.
Questions?
Contact us at singhsarabjeet2005@gmail.com.